TERMS & CONDITIONS
Website Terms and conditions of use of this website and/or services offered by Ibis Way Guest House
Please read these terms and conditions of use (“Site Terms”) carefully. By accessing or using this Website (“Site”), you agree to be bound by the Site Terms described herein and by all terms, policies and guidelines incorporated by reference. If you do not agree to all of these Site Terms, do not use this Site.
These Site Terms apply to your use of this Site and do not alter in any way the terms or conditions of any other agreement you may have with Ibis Way Guest House (“Ibis Way Guest House” or the “us”, “we”, “our”), its subsidiaries or affiliates and you represent and warrant that you are over the age of 18 and are lawfully able to accept these Site Terms. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorised to accept these Site Terms on such entity’s behalf, and that such entity agrees to indemnify Black Olive Guesthouse for violations of these Site Terms.
Please read these terms carefully before using this website.
1. Guest/s attend this establishment at their own risk.
2. The Proprietor, its agent/s and/or its employee/s (“the Proprietor”) shall not be liable for, and the guest/s hereby waive/s and abandon/s any claims of whatever nature including but not limited to that for theft, injury, loss or damage of whatever nature, against the Proprietor, whether arising from the Proprietor’s default, negligence or otherwise.
3. The guest/s, in addition to the aforesaid, hereby indemnify the Proprietor against any claims which may arise from whatever nature, whether arising from the Proprietor’s default, negligence or otherwise.
4. Any damage suffered by way of personal injuries of any nature and severity whatsoever sustained whilst at Ibis Way Guest House or whilst using any facilities, regardless of whether such injuries were caused by or resulted from gross negligence or a wrongful act of the owner and/or management and/or employees OR if the injuries were caused by malfunctioning of any apparatus and/or equipment and/or appliance, is hereby excluded and the owner and/or management and/or employees of Ibis Way Guest House is hereby expressly indemnified.
5. The use of all equipment and facilities is at your own risk. The owner and/or management of Ibis Way Guest House, and/or anyone employed by the afore going persons and/or entities are hereby absolved of all and any responsibility relating to any injury, damage, illness or death whilst at Ibis Way Guest House and whilst on the premises and/or using any of the facilities.
6. The said owner and/or management and/or employees are hereby indemnified against any loss or damage to the property and possessions including but not limited to data loss of a person whilst a guest a Ibis Way Guest House. Regardless of the cause of such loss or damage, including but not limited to gross negligence or any wrongful act of the aforementioned owner and/or management and/or employees
Whilst every care has been taken at Ibis Way Guest House to ensure the safety of guests and possessions whilst enjoying the accommodation, the following House rules have been included
Ibis Way Guest House or the owners do not accept any liability for loss of or damage to any valuables or property belonging to guests or their visitors. This includes but is not limited to, photographic equipment, laptops and data contained therein or other electronic devices, jewellery, cash and vehicles.
It is the sole responsibility of all guests to ensure the safety and security of themselves and their belongings, as well as take out adequate insurance coverage on all valuable items and have the appropriate travel/business insurance to cover any circumstances that will prevent them from fulfilling these obligations. This should be done prior to arrival at Ibis Way Guest House.
Any guest or their visitors using the swimming pool and surrounding area are utilising such facilities entirely at their own risk and that they are fully aware that there are no lifesaving facilities of any nature provided and therefore indemnify prior to arrival and the owners of this facility in full and shall have no claim of whatsoever nature against Ibis Way Guest House and the owners including any claim from any injury/ bodily harm/death and or/loss of property which could arise from the use of this facility.
LOSS OR DAMAGE TO IBIS WAY GUEST HOUSE
Should Ibis Way Guest House suffer any loss or damage as a result of an act or omission by a guest or visitor of a guest, the guest will remain liable for full reimbursement of such loss or damage incurred and will be billed accordingly.
RIGHT OF ADMISSION RESERVED
Ibis Way Guest House at all times reserves the full right of admission and accepts no liability for any loss or damage that may result from the legal and reasonable exercising of such rights. Guests who wish to bring other guests not registered to stay at the establishment are to consult our website for booking procedure.
For the comfort of our guests, Ibis Way Guest House is a strictly non- smoking accommodation establishment except for outside guest areas. In the event smoking is detected fines equivalent to that of South African legislation will be applied.
Minors are the sole responsibility of the parents, guardian(s) or the person or persons in whose care they are whilst at Ibis Way Guest House or whilst using its facilities.
Please read these terms carefully before using this website.
The material and information contained in this site is provided by Ibis Way Guest House as a service to its customers and may be used for information purposes only. By using this site, you are bound by the following terms and agree to abide by them:
The information, text, images, links and all other information and software published or contained on this site are the exclusive property Ibis Way Guest House and may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means, without the prior written permission of Ibis Way Guest House.
This site and the information contained herein is without any warranty of its performance, accuracy, completeness, merchantability or fit for any particular purpose, and the user of such information agrees to waive any and all warranties with respect to same. Access to this site and use of the information contained herein and/or the use of a credit card or other debit device or the creation of any liability or obligation in connection with the access to or use of the site is at the user’s sole risk. By proceeding to access and/or use this site and the information contained beyond this page, the user hereby acknowledges and agrees to the terms of usage set forth herein, assumes all risk of such usage and hereby waives any and all liabilities and damages which may arise out of or is in any way connected with the user’s access to or use of the information.
Ibis Way Guest House, Owners, Offices, Employees, Representatives and Agents, are not liable for any loss or damage whatsoever to any user howsoever arising.
In the event you do not agree to the foregoing terms of usage, you are not authorized to access or use the information contained in the site and you must exit from this site with immediate effect. Please note that users who choose to send Internet E-Mail messages to Ibis Way Guest House, do so entirely at their own risk.
This agreement governs your use of this internet website and constitutes an agreement between yourself and Ibis Way Guest House.
DEPOSITS & PREPAYMENTS
A 50% deposit of the total booking value is required to secure the booking. Outstanding amounts to be paid prior to arrival. Payment on arrival may be required. All major credit cards are accepted, or you may choose to pay the balance cash. You shall make good and be responsible for any damage occasioned to Ibis Way Guest House which is as a direct result of your actions, irrespective of whether such damage is caused by your negligence, gross negligence or wilful conduct.
GENERAL TERMS & CONDITIONS FOR RESERVATIONS
Ibis Way Guest House may, in its sole and absolute discretion, confirm a booking in writing.
By making this booking, you warrant that you are over the age of 18. In the event that you are under the age of 18, please contact the Guest House to make booking arrangements. Ibis Way Guest House accepts no liability for any booking made by persons under the age of 18 and the legal guardian of any minor making such booking shall be held responsible for any and all charges related thereto.
The parties to the contract are you and Ibis Way Guest House. You may not transfer and/or on-sell any of the accommodation booked through this website to any third party unless the prior written consent is obtained By Ibis Way Guest House.
Ibis Way Guest House accepts no liability for the accuracy and/or completeness of the information provided unless same is as a result of gross negligence or wilful misconduct. It is recorded that the rate may change from time to time and the rate quoted in respect of an on-line booking is the rate available at the date and time of making the online booking. It Is recorded that the rate quoted in the on-line booking may change on notice and by agreement with you. In the event that you wish to extend your stay, the rate offered to you for such extension may be different to the rate quoted at the time of making the on-line booking. Should you reduce the period of your stay, then the rate applicable to such shorter period may be different to the rate quoted for the original on-line booking.
Ibis Way Guest House may apply minimum length of stay restrictions over weekends, long weekends and peak dates. Rooms and rates are subject to such restrictions and may change at any time without prior notice.
It is recorded that the website may from time to time be subject to routine maintenance and upgrades and Ibis Way Guest House accepts no liability for any error and/or miscommunication that may occur at such time.
We accept no liability for any loss or damage to your computer or interception or use of credit card information as a result of computer virus, bugs, tampering or unauthorised intervention of the Ibis Way Guest House website or any other cause beyond our reasonable control.
This agreement shall be governed by South African law and the guest submits to the jurisdiction of the South African courts in respect of any issue that may arise from this agreement.
CHECK IN & CHECK OUT TIMES
Please note that check in time is from 15h00 and check out is at 10h00. Late check-out is subject to room availability and a surcharge. Positive identification in the form of a passport, driver’s license or ID book for South African residents will be required at check in.
When making a reservation online as part of an Association or Group, payment will be made by debiting the aforementioned credit card for the full stay’s accommodation.
WESTLAKE COUNTRY AND SAFARI ESTATE TERMS & CONDITIONS
Please note: Non-adherence of these basic rules will result in your immediate removal from the estate under security escort.
Speed limit on all estate roads – 30KPM
No open fires in non-demarcated areas
No use of quad bikes, rhino’s or motorised scooters in the estate
No short-stay visitors’ watercraft will be permitted in the estate
Short-sat visitors will not be permitted to invite non-booked persons into the estate for any reason whatsoever
No parties, loud music, shouting or general disturbance of any kind is permitted
No weapons of any kind are permitted within the boundaries of the estate
Loitering at the general recreation area (waterfront, swimming pool. Golf course, tennis courts and harbour) after 18h00 is prohibited
Unruly behaviour and drunkenness at Ibis Way Guest House, the common and recreational areas will be cause for immediate removal from the estate
Booking changes & date amendments will be dealt with and equivalent to cancellations.
We respectfully request guests not to put us in this position. We hate to be unkind, but unfortunately we have to be strict as per the standard SA accommodation cancellation policy. As we are a small but popular company high in demand, we constantly show potential guests away, thus losing income when bookings should be cancelled, postponed or amended less than 1 month in advance. Should you be unable to fulfill your booking, you are welcome to inform us that you will be sending someone to our place. Policy applies, irrelevant of the booking date.
Less than 30 days (1 month) prior to arrival: 100% charge for a total reserved period, including booking postponements or amendments - no refund. No booking postponements will be accepted regrettably.
More than 30 days (1 month) prior to arrival: 50% charged for a total reserved period, refund 50%
In case of any refund, a R350 admin handling fee will be charged.
No refunds after arrival will be considered whatsoever for whatever unforeseen circumstance or disgruntle or dissatisfied issue and guests will be responsible for the total booking amount as well as all extras of the entire booked period.